What's new in Operator
New features, improvements, and bug fixes — shipped regularly.
Operator Voice AI — General Availability
After 6 months of beta testing with 50+ businesses, Voice AI is now available to all plans.
Operator Voice AI — answer real phone calls with natural AI conversation
Outbound call capability for follow-ups and appointment reminders
Real-time call transcription with intent tagging
Call recording with automatic summarization
Smart call routing to human staff based on intent
Reduced average response latency from 1.2s to 0.8s
Improved speech recognition accuracy for industry-specific terminology
Fixed rare issue where calls would drop during long pauses
Fixed timezone mismatch in appointment confirmations
Security Update & Performance Improvements
Security hardening across all API endpoints plus significant performance improvements.
Enhanced API rate limiting to prevent abuse on unauthenticated endpoints
Added additional CSRF protection on form submissions
Dashboard load time reduced by 40% through improved data fetching
Widget bundle size reduced from 42KB to 31KB (gzipped)
Fixed Google Calendar sync failing for recurring appointments
Fixed WhatsApp media messages not being processed correctly
Agency White-Label Platform Launch
Full white-label platform for agencies and resellers. Manage unlimited client accounts under your brand.
Agency dashboard for managing multiple client accounts
White-label branding — custom logo, colors, and domain
Client-level usage analytics and reporting
Reseller billing with custom pricing per client
Client impersonation for support purposes
Redesigned onboarding flow for faster client account creation
Fixed permissions bug where Agency Admins couldn't modify client knowledge bases
Billing & Subscription Engine
Full subscription management with Stripe and Razorpay, usage-based billing, and invoice generation.
Stripe subscription billing integration
Razorpay integration for INR billing
Usage-based billing with conversation metering
Automated invoice generation with tax support
Billing portal for plan changes and payment method updates
Trial expiry notifications at 7 days, 3 days, and 1 day
Omnichannel Hub — WhatsApp, Instagram & Facebook
Full omnichannel messaging: all customer conversations managed by one AI across all channels.
WhatsApp Business API integration
Instagram Direct Messages
Facebook Messenger
Unified inbox for all channels
Cross-channel conversation continuity
AI maintains context when customers switch channels
Operator— Public Launch
Initial public release. AI website chat widget, appointment booking, lead qualification, and knowledge base.
AI Website Chat Widget
Appointment Booking Engine (Google Calendar + Outlook)
Lead Qualification Engine
Business Knowledge Base
Industry templates for 8 verticals
Multi-tenant dashboard
Secure local authentication and organization management
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