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# Overview
The Inbox is where you can see every conversation happening across all your connected channels (WhatsApp, SMS, Email, Instagram). You can read what Operator AI is saying, or step in to reply yourself.
# Step-by-Step Instructions
Click Inbox from the left menu.
On the left side of the screen, you will see a list of all recent conversations. You can: - Click on any conversation to read it. - Use the search bar to find a specific customer by name. - Use the filter button to only see messages from a specific channel (like only WhatsApp messages).
When looking at a conversation, you will see the chat history in the middle of the screen.
To send a message yourself: 1. Type your message in the box at the bottom. 2. Press Enter or click Send.
If you want to leave a note for yourself or your team that the customer cannot see: 1. Click the Internal Note button above the typing box. 2. Type your note. 3. Click Log Note.